Refund Policy

1. Eligible Refund Situations

A refund may be considered where a payment was successfully collected but the requested service could not reasonably be provided by ZapcoFast, where a duplicate payment occurred, or where another refund is specifically approved by ZapcoFast.

2. Customer Cancellation

For customer cancellations, the refundable amount, if any, may depend on booking status, rider assignment, distance already travelled, waiting time, tolls, entry charges and other service costs already incurred.

3. Failed or Duplicate Payments

If your account or bank shows a successful charge but the booking/payment was not completed, or if the same transaction was charged more than once, contact support with the order ID and transaction reference. We will review the transaction and process an eligible refund through the applicable payment channel.

4. Non-Refundable or Deductible Charges

Charges already incurred for completed portions of a service, applicable cancellation charges, tolls, entry fees, waiting charges or other clearly disclosed charges may be deducted where applicable.

5. Refund Processing

Approved refunds will normally be initiated through the original payment method or another appropriate payment channel. The time for the amount to appear in your account can depend on the payment provider or bank.

6. How to Request a Refund

Contact Support@zapcofast.com with your name, registered mobile number, Order ID, payment/transaction reference and a brief description of the issue. Please do not send passwords, OTPs or full card/bank credentials.

7. Disputes

If you believe a refund decision is incorrect, contact support with the relevant booking and payment details so the matter can be reviewed.

8. Policy Updates

ZapcoFast may update this Refund Policy when services or payment processes change. The latest version will be published on this page.